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Install your eSIM in 2 minutes

Do it at home on Wi-Fi before you fly. Stuck? Message us on WhatsApp in English or Kiswahili.

iPhone

  1. 1Connect to Wi-Fi at home before you travel.
  2. 2Open the QR code we sent you on another screen, or keep the activation code handy.
  3. 3Go to Settings → Mobile Data (or Cellular) → Add eSIM → Use QR Code.
  4. 4Scan the QR code and follow the prompts. Label the new line “Travel”.
  5. 5When you land, turn on Data Roaming for the Travel line and choose it for mobile data.

Android

  1. 1Connect to Wi-Fi at home before you travel.
  2. 2Go to Settings → Connections (or Network & Internet) → SIM manager → Add eSIM.
  3. 3Choose “Scan QR code” and scan the code we sent you.
  4. 4Name the new line “Travel” and keep your Safaricom line on for calls and SMS.
  5. 5When you land, turn on Data Roaming for the Travel line and set it as your data SIM.

Does my phone support eSIM?

Quickest check: dial *#06#. If you see an EID number, your phone supports eSIM. The phone must also not be locked to one network.

Apple

iPhone XS, XR and newer (including iPhone SE 2nd gen and later)

Samsung

Galaxy S20 and newer, Z Fold and Z Flip series, selected A-series

Google

Pixel 3 and newer

Others

Many recent Huawei, Oppo, Xiaomi, Motorola and Tecno models. Check for an EID

Frequently asked questions

What is an eSIM?+

A digital SIM that's already built into your phone. You add a travel data plan by scanning a QR code. No plastic card, no shop.

Does my phone support eSIM?+

Most phones from the last few years do: iPhone XS and newer, Samsung Galaxy S20 and newer, Google Pixel 3 and newer. Dial *#06#: if you see an EID number, your phone supports eSIM.

When should I install it?+

Install it at home on Wi-Fi before you fly. Most plans only start counting days when you first connect at your destination. We tell you which, for every plan.

Will I lose my Safaricom number?+

No. On a dual-SIM phone your Safaricom line stays active for calls and SMS, including M-PESA messages. The eSIM is only used for data abroad.

How do I pay?+

With M-PESA (you get a prompt on your phone and enter your PIN) or with a card. We never see or store your PIN or card number.

What if it doesn't work?+

Message us on WhatsApp. If your eSIM can't be delivered or a fault on our side stops it working, you get a refund.

Still need help? A real person is one message away.

WhatsApp support