Terms of service

Pata Esim sells prepaid travel eSIM data plans. An eSIM is a digital SIM you install on your phone by scanning a QR code. The mobile network abroad is provided by our partner operators, not by us.

By buying a plan from us you agree to these terms.

• You must be 18 or older, or buy with a parent or guardian.
• Your phone must support eSIM and must not be locked to one network. You can check by dialling *#06#: if you see an EID, your phone supports eSIM. See our compatible phones.
• Check that the destination and plan match your trip. Plans are for mobile data only, unless the plan says otherwise.

You can order on WhatsApp or on this website. Our AI agent recommends a plan based on what you tell it. The recommendation is guidance: you choose the plan.

The plan card you approve (destination, data, validity and price) is what you buy. If anything in the chat differs from the plan card, the plan card applies.

• Prices are in Kenyan shillings and include our fees. The price you see when you approve the order is the price you pay.
• You can pay with M-PESA or a bank card. You approve M-PESA payments with your PIN on your own phone.
• Your order is confirmed only after the payment provider confirms the payment.
• We never ask for your M-PESA PIN, card number or passwords. Do not share them with anyone claiming to be us.

After payment we send your eSIM QR code and install guide on WhatsApp, and by email if you gave one. Delivery usually takes a few minutes. If it takes longer than an hour, contact us.

• Each plan shows when its validity starts: either when you install it, or when you first connect at your destination. Please read this before installing.
• Install the eSIM on Wi-Fi. A QR code can usually be installed only once, on one phone. If you delete the eSIM, it may be lost.
• An unused plan must be installed within the period shown for it, or it may expire.
• Speed and coverage depend on the local partner network and your location. Some plans reduce speed after a fair use limit, as shown on the plan.
• Usage figures we show may be a few hours behind real usage.

Many plans can be topped up before they expire. We will tell you if your plan can be topped up and which options are available. Top-ups follow the same payment terms.

You can get a refund if:

• we could not deliver your eSIM; or
• a technical fault on our side or our supplier's side stops the eSIM working, and we cannot fix it.

Refunds are not available if:

• the eSIM has been installed and data has been used, except for a fault as above;
• you chose the wrong destination or plan, or your phone does not support eSIM or is network locked;
• your travel plans changed after the eSIM was delivered.

Please ask within 7 days of purchase. Approved refunds go back to the M-PESA number or card you paid with. If an eSIM has not been installed yet, contact us: we may be able to cancel it.

• Use your eSIM for your own travel and keep within the law of the country you are in.
• Do not resell our plans, or use them for spam, fraud or attacks on networks.
• We may suspend an eSIM that is used in breach of these terms.

We work hard to keep the service running, but we cannot guarantee that a partner network will always be available. We are not responsible for losses caused by network outages or events outside our control. Where the law allows, our total responsibility for an order is limited to the amount you paid for it. Nothing in these terms removes rights you have under Kenyan consumer law.

How we handle your personal data is explained in our privacy policy.

These terms are governed by the laws of Kenya. Disputes will be handled by the courts of Kenya.

We may update these terms. The version that applies to your order is the one shown when you paid.

Pata Esim, Kenya.

• WhatsApp: chat with us